WHITETAIL COURT HOTEL POLICIES

PAYMENT

Whitetail Court Hotel charges 100% of the total price as a deposit at the time of booking.

Deposits will be refunded (less a $75 cancellation fee per room reservation) for cancellations made more than 14 days prior to the reservation.

Full reservation payment (for each room reserved) is required on cancellations made within 14 days of the reservation date. 

GUEST REQUIREMENTS

Person(s) must be 21 or older to stay overnight at Whitetail Court Hotel.

All rooms are for 2 guests only, NO EXCEPTIONS.

CHECK-IN – CHECK-OUT INFORMATION

Check-in is between 3:00pm - 6:00pm

If available, early check-in is at 1:00pm and is a $35.00 charge.

If you anticipate arriving after 6:00pm, please call our office at

1-830-992-7326 and we will provide check-in instructions.

We require the following contact information from the guest: a copy of your Driver's License, Names of Overnight Guest(s), Telephone Number, Car Model/License #.

Check-out is any time prior to 11:00 am.

Late checkouts are 11:00am until 2:00 pm and charged $60.00, if available.    Arrangements must be made in advance for late checkout.

WEEKENDS AND HOLIDAYS

Weekends require a 2-night minimum stay.

Holidays require a 3-night minimum stay. (New Years, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas)

FIREARMS/WEAPONS

Firearms and weapons are prohibited on the hotel property.

CANCELLATIONS

Whitetail Court Hotel is a family owned and operated property. Due to the small size of our facility, cancellations can greatly affect our business. Therefore, we must uphold our cancellation policy without exception. Please verify your travel plans before confirming your booking. Our cancellation policy is as follows:

•If you cancel 14 days or less prior to your confirmed arrival date no refund will be issued, and you will be responsible for the entire reservation amount (for each room reservation made).

•If you cancel 15 days or more prior to your confirmed arrival date, your deposit will be refunded in full minus a $75 cancellation fee (for each room reserved) which will be charged to the credit card on file.

•Refunds will not be issued for no shows, late arrivals, early departures, mistaken reservation dates, or cancellations made within 14 days of the scheduled arrival date regardless of the circumstances. There are NO EXCEPTIONS to this policy, including illness, family emergencies, or inclement weather.

QUIET HOURS

Quiet hours will be observed on the entirety of the property from 10:00pm to 7:00am daily.

Televisions, voices, or any other sound producing devices at 70 decibels or below as described by the City of Fredericksburg.  (This is similar to the sound of a dishwasher).

VISITORS

Only one visitor per guest is allowed on the property at any given time. A registered guest must always accompany visitors when on the property.  All visitors must be off the property by 9:30pm. As a registered guest, you are responsible for your visitor's behavior and actions at all times.

PARKING

Whitetail Court Hotel parking is at the rear of the property. Location - go to Orange Street-- we are off an alley between Austin Street and Main Street.

Parking on the property is at your own risk.

If guests bring bicycles or motorbikes, they must be stored outside of the Hotel gates.

CREDIT CARDS

We accept Visa, MasterCard, Discover, American Express.

All reservations must be guaranteed with a valid credit card.

If booking through a third-party booking site (Expedia, Booking, etc.) with a virtual card, a valid credit card will be required upon arrival for incidentals.

SMOKING

Whitetail Court Hotel is a 100% smoke free environment, which means absolutely no smoking of any kind, including: e cigarettes, vape, cigars, pipes, cigarettes, or marijuana anywhere on the property! Guests will be financially responsible ($1200 minimum) for any cleaning or damage caused by smoking and will be automatically charged to the credit card on file. The guests will be asked to vacate the property immediately without any refund to their reservation.

KEYS

Please place keys in the Drop Box at the back gate upon departure.

Lost keys are subject to a $60.00 replacement fee.

The ID of the registered guest is required to get a replacement key.

VALUABLES/LOST AND FOUND

Whitetail Court Hotel is not responsible for loss of money, jewelry, or other valuables. Any items left after your departure can be returned to you for the cost of shipping + a $60.00 administrative fee.

Any items not claimed after 30 days will be donated or discarded.

PETS

Pets are NOT ALLOWED on the property, including emotional support animals.  We can only accommodate service animals who are ADA Certified.  A $750.00 fee will be charged to the credit card on file for any unauthorized pets found on property and you will be asked to vacate the premises.  The will be NO REFUND of your reservation payment.

RENTAL OF THE VERANDA AND COURTYARD

The Barn and Courtyard are for our registered guests.

Should a guest want to have a party (birthday, anniversary, family reunion, private dinner, rehearsal dinner, brunch, business meeting, etc.) or function in these areas, they can be rented for an additional charge.  Please contact Hotel Management for availability and necessary arrangements.

We have a NO-PARTY policy in the cabins or on the property, EXCEPT FOR RENTED AND SCHEDULED FUNCTIONS in the barn and courtyard areas.

PHOTOGRAPHY

There are NO professional photographers or photography to be taken on the property or of the property, NO EXCEPTIONS.  If this were to occur, the photographer will asked to vacate the premises immediately.

ACCESS TO ROOMS

Whitetail Court Hotel provides fresh items, including water for tea and coffee service, additional coffee and tea, change of towels left on the bathroom floor, a re-fresh of toilet paper, shampoo etc. daily. 

Housekeeping keeps daily logs of maintenance, items needed for guests, and linens by accessing the rooms each day.

ITEMS IN THE ROOM

The majority of items in the room are for sale including: the original artwork, robes, blankets, sheets, pillows, towels, dishes, silverware, ice buckets, tongs, wine openers, all the Italian toiletries, and the bathroom accessories.  Please see the price list provided in your room.

DAMAGE/THEFT

Guest(s) are responsible for any damage however caused, whether by deliberate, negligent, or reckless act to the room or property, by their actions or actions of their visitor's.

This includes damage discovered after the guest has departed.

The guest hereby authorizes Whitetail Court Hotel to charge their credit card for any damage to the room, property, missing items, damaged items, deep or excessive cleaning, replacement of items, etc.

Damage fees are replacement costs plus 60%.

RIGHT TO REFUSE SERVICE

Whitetail Court Hotel is privately operated and reserves the right to refuse service, accommodation, or may remove a person without a refund for failure to pay, acts in a disorderly fashion as to disturb other guests, destroys, damages, or threatens harm to the guests, employees, or hotel property.

The Hotel Managers live on the property.

POLICY ACCEPTANCE

ALL GUESTS ARE REQUIRED TO SIGN THE GUEST POLICIES FOR THE RESERVATION TO BE COMPLETE, INCLUDING TELEPHONE RESERVATIONS.

Your confirmed reservation with Whitetail Court Hotel will constitute UNDERSTANDING AND ACCEPTANCE OF THE STATED POLICIES.

Whitetail Court Hotel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our hotel website at any time without prior notice. Please check our website regularly for updates to Whitetail Court's Hotel Policies. Any modification to this document of the Whitetail Court Hotel Policies that occurs before your departure is considered a part of your reservation's agreement with us.